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OSPInternationalLLCProductTermsandConditions
1GeneralTermsandConditions
1.1 Acceptance of Terms
The products or services that OSP International LLC (“OSP”, “we”, “us”, “our”) provides to you(“you”, “customer”, “student”, “he”, “she”, “subscriber”) are subject to the following Terms andConditions. OSP reserves the right to modify the Terms and Conditions at any time withoutnotice to you. The most current version of the Terms and Conditions can be reviewed by clickingon the "Terms and Conditions" hypertext link located at the bottom of our web pages. By usingOSP products you agree to always be bound by the latest published Terms and Conditions in
their entirety. By purchasing any OSP product you confirm that you have read, understood, andthat you agree to the Terms and Conditions stated herein.
1.2 Personal and Non-Commercial Use Limitation
Unless otherwise specified, all OSP products or services provided are for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce,publish, license, create derivative works from, transfer, or sell any information, software,products or services obtained from OSP. This includes any material or information, includingimages or photographs, which are made available in our products in any manner that infringesany copyright, trademark, patent, trade secret, or other proprietary right of any party.
In particular, students may not
(1) share their username and/or password with other persons
(2) change their username and/or password in order to transfer the account to other persons
(3) offer their products for free or for sale to other persons
1.3 No Unlawful or Prohibited Use
As a condition of use of any OSP products, you agree to not use the products for any purposethat is unlawful or prohibited by these terms, conditions, or by any applicable laws orregulations. You may not use the products in any manner that could damage, disable,overburden, or impair any OSP server, or the network(s) connected to any OSP server, orinterfere with any other party's use and enjoyment of any product or service provided. You maynot attempt to gain unauthorized access to any product or service, other accounts, computersystems or networks connected to any OSP server either through hacking, password mining, orany other means. You may not obtain or attempt to obtain any materials or information throughany means not intentionally specified in the access provisions of this agreement.
1.4 Access to Products
You agree to access OSP products by only the means OSP provides. Access methods will differbased on product and may be specified for each product listed in this agreement. For any productwhere OSP provides you an account, you must follow the process specified by OSP in thepurchase confirmation email to access the product(s) purchased. You may be required to provideinformation to access products and you agree that any information provided will always beaccurate, correct, and up to date. You will receive a username and a temporary password, whichyou may change. You are entirely responsible for maintaining the confidentiality of yourpassword and account. Furthermore, you are entirely responsible for any and all activities thatoccur under your account. You agree to notify OSP immediately of any unauthorized use of youraccount or any other breach of security. OSP will not be liable for any loss that you may incur as
a result of someone else using your password or account, either with or without your knowledge.However, you could be held liable for losses incurred by OSP or another party due to someoneelse using your account or password. You may not use anyone else's account at any time orfurnish to other persons’usernames, passwords, or any URL that you are provided to access anOSP product. OSP may deactivate your account or limit access to products in case of productmisuse.
1.5 Single User License
All products you purchase from OSP are intended for a single user (single user license). They areintended for you alone. You may access the product on multiple devices and from multiplelocations for your personal use. For products that can be downloaded, you may download theproduct several times for your personal use and make backup copies of downloaded files.
You may not:
(1) Share usernames and/or passwords with other parties
(2) Share download information / download links with other parties
(3) Make OSP products available to other parties
(4) Upload OSP products to file-sharing networks or any websites
1.6 Links to Third Party Sites
Links provided in any OSP websites or products that allow you to leave OSP products orwebsites are not under the control of OSP and OSP is not responsible for the contents, or anylinked site, or any link contained in a linked site, or changes or updates to those sites. OSPprovides these links as a convenience and the inclusion of any non-OSP link does not implyendorsement by OSP of the site.
1.7 Limitation of Liability
The customer agrees to indemnify and hold harmless OSP, its affiliates, employees, contractorsand other business associates from and against all losses, expenses, damages and costs, includingreasonable attorneys' fees, resulting from any violation of this agreement or the failure to fulfillany obligations relating to the customer’saccount incurred by himself/herself or any other
person using his/her account. OSP reserves the right to take over the exclusive defense of anyclaim for which the company is entitled to indemnification under this agreement. In such event,the customer shall provide OSP with such cooperation as is reasonably requested by thecompany. The customer of OSP products expressly understands and agrees that any claimagainst OSP shall be limited to the amount paid, if any, for use of products and/or services. OSPwill not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages
which may be incurred as a result of using OSP resources, or as a result of any changes, data lossor corruption, cancellation, loss of access, or downtime to the full extent that applicable
limitation of liability laws apply.
1.8 Limitation of Warranties
By using OSP’s websites, you understand and agree that all resources OSP provides are "as is"
and "as available". This means that OSP does not represent or warrant to you that:(1) The use of OSP resources will meet your needs or requirements.
(2) The use of OSP resources will be uninterrupted, timely, secure or free from errors.
(3) Information or advice, whether expressed, implied, oral or written, obtained from OSP orthrough any resources OSP provides shall create any warranty, guarantee, or conditions of anykind, except for those expressly outlined in this agreement.
Any content downloaded or otherwise obtained through the use of OSP resources is done at yourown discretion and risk, and that you alone are solely responsible for any damage to yourcomputer or other devices for any loss of data that may result from the download of such content.
1.9 General Refund Policy
OSP offers a 90-day money back guarantee on its products, except for The PM Exam Simulatorwhere OSP offers a conditional 15-day money back guarantee and The PM StudyCoach whereOSP offers a 30-day money back guarantee, and PMP Exam Virtual, Live Coaching where OSPoffers refunds depending on the time of cancellation. If you are not satisfied with a purchasedproduct then you may send an email to OSP support during this period and request a refund.Refunds are processed within 5 business days. OSP will cancel your product access upon receiptof your refund request.
You agree to immediately delete all downloaded copies and backup copies of the product forwhich you requested / received a refund.
Any of the following constitutes at minimum a violation of the PMI Code of Ethics andProfessional Conduct and will result in an ethics complaint to PMI by OSP against you:(1) Continued use of the product after requesting and/or receiving a refund
(2) Claiming Contact Hours for the product after requesting and/or receiving a refund
(3) Claiming Professional Development Units (PDUs) for the product after requesting and/orreceiving a refund
OSP will attempt to refund your money in the same way that you paid OSP. This is done simplyby reversing your original payment. However, as a general rule, credit card companies onlyallow a refund in this way for up to 90 days and PayPal only allows 60 days. If a refund is to beprocessed after 60/90 days, then OSP will work with you to send a check, money order or findanother way to process the refund.
Some OSP products have specific refund conditions, which are described in section “2 ProductSpecific Terms and Conditions”. You must meet these conditions as well in order for a refundrequest to be honored by OSP.
1.10 Discount Coupon Policy
OSP regularly offers discount coupons for its products. These coupons are published in OSPnewsletters and via various social media channels. OSP applies the following policy in regard toaccepting discount coupons:
(1) Discount coupons are only valid for new purchases and the coupon code must be entered intothe Gift Certificate box at the time of purchase in order to obtain the discount.
(2) Each discount coupon has a clearly published start date and expiration date:
(2.1) The discount cannot be applied to purchases that happened before the coupon start date.(2.2) The discount cannot be applied to purchases that happened on/after the coupon expirationdate.
(3) Customers who purchase a product for which a discount coupon is active on the day of thepurchase have three (3) calendar days to write to support and ask to receive the discount.
(3.1) The discount will not be granted if the customer writes to OSP later than three (3) calendardays after the purchase.
(3.2) Exception: “Holiday” discount coupons –for example for“Black Friday” –are only validon a specific day of the year and cannot be applied after that date.
OSP applies this policy to all purchases without exception.
1.11 Customer Communication
OSP proactively communicates important information about its products to you via customernewsletters and OSP websites. Such information includes but is not limited to (1) discountcoupons, (2) product expiration notices, or (3) upgrade offers.
You agree that OSP makes reasonable efforts to communicate such information to you throughthese channels, and that OSP is not responsible if you do not receive and/or understand suchinformation due to but not limited to (1) technical failure, (2) your request to be removed frommailing lists, (3) your failure to visit OSP websites to read notices, (4) your ignoring / notreading emails received from OSP, or (4) OSP emails marked as spam in your email inbox.
In particular, you agree that
(1) Claiming not to know about a specific offer after it has expired does not constitute your rightto receive such an offer after it has expired.
(2) You do not have the right to receive a free or discounted product upgrade if you miss thepublished deadline no matter what the circumstances.
1.12 Privacy Notice
Please seehttp://www.osp-international.com/privacynoticefor our Privacy Notice.
1.13 Guarantees
OSP does not make claims or assurances that the use of its products will guarantee that you willpass any credential or certification exam.
OSP does not make claims or assurances that the Project Management Institute (PMI) willapprove your claim to use OSP products for Contact Hours or Professional Development Units(PDUs).
1.14 Copyrights/Trademarks
All content and materials available as part of OSP products and on OSP websites, including butnot limited to text, graphics, product name, website name, code, images and logos are theintellectual property of OSP, and are protected by applicable copyright and trademark law. Anyinappropriate use, as specified in this agreement including but not limited to the reproduction,distribution, display or transmission of any content on this site is strictly prohibited, unlessspecifically authorized by OSP.
2ProductSpecificTermsandConditions
2.1For Product: The Project Management PrepCast™ (The PM PrepCast™)
2.1.1 General Terms and Conditions Apply to The PM PrepCast
All terms and conditions stated in section “1 General Terms and Conditions” also apply to The
PM PrepCast without exception.
2.1.2 Intent of Purchase
By purchasing The PM PrepCast, you show your intent to prepare for and pass the currentversion of the Project Management Professional (PMP)® Exam for which The PM PrepCast hasbeen developed. You understand that the Project Management Institute (PMI) updates the PMPexam on a regular, 4-year interval and that the current version of The PM PrepCast will becomeimmediately obsolete at the time of such a PMI exam update. It is your responsibility to schedulethe product purchase in such a way that you have enough time to use the product for adequateexam preparation, which is three (3) to six (6) months.
Failure to purchase and use the product in this way and / or failure to pass the PMP exam beforea PMI exam update does not constitute the right to a free or discounted upgrade to a new versionof The PM PrepCast.
2.1.3 Product Access
OSP provides access to The PM PrepCast through the OSP Member Gateway and for downloadthrough RSS technology as explained in the purchase confirmation email and tutorials.
2.1.4 Product License and Expiration of Product License
Purchase of The PM PrepCast does not constitute a perpetual license to the product.
Purchase of The PM PrepCast grants you the license to access and download the current versionof The PM PrepCast. This license expires under the following conditions:
(1) When a new version of The PM PrepCast is published by OSP.(2) When PMI implements a PMP exam update.
(3) When you request a refund.
(4) When you pass the PMI exam for which The PM PrepCast was used.(5) When OSP deactivates your account for product misuse.
2.1.5 No Access to Previous Versions
OSP is a PMI Registered Education Provider (R.E.P.) and as such OSP is required by PMI toensure that its PMP exam preparation training materials are based on the current version of boththe PMP Examination Content Outline as well as the current version of thePMBOK® Guide. Inaccordance with this PMI requirement, OSP deactivates all customer accounts that access suchprevious versions. OSP also physically deletes all electronic files of previous versions from itsservers.
You understand and agree that OSP must do this. You furthermore understand and agree thatOSP must decline any and all customer requests to access and download previous productversions no matter the customer’s circumstances. In particular, you understand and agree thatyou do not have the right to access and download previous versions of the product after a newversion has been published no matter your individual circumstances. You agree not to requestthat your access to previous versions be restored.
2.1.6 Upgrade to Current Version of the Product
Purchase of The PM PrepCast does not constitute a perpetual license to the product.Consequentially, customers of a previous version of The PM PrepCast do not have the right toreceive a free or discounted upgrade to the current version of The PM PrepCast.
At the time when PMI upgrades the PMP exam to a new version, OSP generally offers thefollowing upgrade options to customers.
(1) Customers who purchased the PM PrepCast up to 90 days prior to the release of a newversion generally receive a free upgrade of the new version.
(2) Customers who purchased the PM PrepCast between 91 - 180 days prior to the release of anew version generally receive instructions on how to purchase the new version at a discount.(3) Customers who purchased the PM PrepCast 181 or more days prior to the release of a newversion do not receive any type of upgrade and must pay full price for the new version.
Upgrade options are at the sole discretion of OSP and are published on The PM PrepCast website
at the time of a PMI exam upgrade. You are informed of these options as outlined in “1.11
Customer Communication”.
2.1.7 Product-Specific Conditions to Refund Policy
In addition to “1.9 General Refund Policy” the following product-specific conditions apply toany refund request for The PM PrepCast:
You agree that you waive any right for a refund of The PM PrepCast if any or all of thefollowing conditions apply to you:
(1) Starting and/or finishing The PM PrepCast Final Exam, no matter if the Final Exam was
“passed” or “failed”.
(2) Printing The PM PrepCast Certificate for 35 Contact Hours / PDUs.
(3) Claiming or intent to claim any Contact Hours from The PM PrepCast on a PMI examapplication form.
(4) Claiming or intent to claim any Professional Development Units (PDUs) from The PMPrepCast for PMI certification recertification.
2.2For Product: The Agile PrepCast™
2.2.1 General Terms and Conditions Apply to The Agile PrepCast
Agile PrepCast without exception.
2.2.2 Intent of Purchase
By purchasing The Agile PrepCast you show your intent to prepare for and pass the currentversion of the PMI Agile Certified Practitioner (PMI-ACP)® Exam for which The AgilePrepCast has been developed. You understand that the Project Management Institute (PMI)updates the PMI-ACP exam on a regular interval and that the current version of The AgilePrepCast will become immediately obsolete at the time of such a PMI exam update. It is yourresponsibility to schedule the product purchase in such a way that you have enough time to usethe product for adequate exam preparation, which is three (3) to six (6) months.
Failure to purchase and use the product in this way and / or failure to pass the PMI-ACP exambefore a PMI exam update does not constitute the right to a free or discounted upgrade to a newversion of The Agile PrepCast.
2.2.3 Product Access
OSP provides access to The Agile PrepCast through the OSP Member Gateway and for
download through RSS technology as explained in the purchase confirmation email and tutorials.
2.2.4 Product License and Expiration of Product License
Purchase of The Agile PrepCast does not constitute a perpetual license to the product.Purchase of The Agile PrepCast grants you the license to access and download the currentversion of The Agile PrepCast. This license expires under the following conditions:
(1) When a new version of The Agile PrepCast is published by OSP.(2) When PMI implements a PMI-ACP exam update.
(4) When you pass the PMI exam for which The Agile PrepCast was used.(5) When OSP deactivates your account for product misuse.
2.2.5 No Access to Previous Versions
OSP is a PMI Registered Education Provider (R.E.P.) and as such OSP is required by PMI toensure that its PMI-ACP exam preparation training materials are based on the current version ofthe PMI-ACP Examination Content Outline. In accordance with this PMI requirement, OSPdeactivates all customer accounts that access such previous versions. OSP also physically deletesall electronic files of previous versions from its servers.
2.2.6 Upgrade to Current Version of the Product
Purchase of The Agile PrepCast does not constitute a perpetual license to the product.Consequentially, customers of a previous version of The Agile PrepCast do not have the right toreceive a free or discounted upgrade to the current version of The Agile PrepCast.
At the time when PMI upgrades the PMI-ACP exam to a new version, OSP generally offers thefollowing upgrade options to customers.
(1) Customers who purchased The Agile PrepCast up to 90 days prior to the release of a newversion generally receive a free upgrade of the new version.
(2) Customers who purchased The Agile PrepCast between 91 - 180 days prior to the release of anew version generally receive instructions on how to purchase the new version at a discount.
(3) Customers who purchased The Agile PrepCast 181 or more days prior to the release of a newversion do not receive any type of upgrade and must pay full price for the new version.
Upgrade options are at the sole discretion of OSP and are published on The Agile PrepCastwebsite at the time of a PMI exam upgrade. Customers are informed of these options as outlinedin “1.11 Customer Communication”.
2.2.7 Product-Specific Conditions to Refund Policy
In addition to “1.9 General Refund Policy” the following product-specific conditions apply toany refund request for The Agile PrepCast:
You agree that you waive any right for a refund of The Agile PrepCast if any or all of thefollowing conditions apply to you:
(1) Starting and/or finishing The Agile PrepCast Final Exam, no matter if the Final Exam was
(2) Printing The Agile PrepCast Certificate for 37 Contact Hours / PDUs.
(3) Claiming or intent to claim any Contact Hours from The Agile PrepCast on a PMI examapplication form.
(4) Claiming or intent to claim any Professional Development Units (PDUs) from The Agile
PrepCast for PMI certification recertification.
2.3For Product: The PM Exam Simulator™
2.3.1 General Terms and Conditions Apply to The PM Exam Simulator
PM Exam Simulator without exception.
2.3.2 Product Access
Access to The PM Exam Simulator is granted on a time-limited basis. The initial access period(i.e., initial 90-day access) begins from the day when you start the first exam or quiz in thesimulator.
You have one (1) year after the date of purchase to activate the exam subscription. If you do notactivate your exam subscription within one (1) year then the system will automatically activateit, and your access ends 90 days thereafter. Example:
•You purchase the exam simulator on 2021-July-14 but do not activate it.
•On 2022-Jul-15 your simulator will be automatically activated
•Your access ends 90 days thereafter
The system will send you several notifications about the 1-year activation period (i.e.,“You have
6 months left to activate”). You also receive a notification when the simulator automaticallyactivates your account.
Access extensions (i.e., 30-day extension or 60-day extension) begin on the day of extensionpurchase.
You agree that failure to use the simulator during the access period does not give you the right tohave the access period extended at no cost. Once the access period expires you are required topurchase an extension.
You receive a username and password to access The PM Exam Simulator via the website. Youmay not share this username and password with third parties.
The PM Exam Simulator cannot be downloaded. The PM Exam Simulator is intended for use ona desktop or laptop computer. Other devices such as tablets or smart phones are not supported.
2.3.3 No Passing Guarantee
You agree that a passing score in an exam or quiz of The PM Exam Simulator is no guaranteethat you will pass the PMP Exam.
2.3.4 Free 90-Day Extension for Customers who did not Pass the PMP, PMI-ACP, or
CAPM Exam
Customers of The Premium PM Exam Simulator, who unfortunately didn’t pass the PMP Exam,PMI-ACP Exam, or CAPM exam receive a free 90-day extension to The Premium PM ExamSimulator. To qualify for a free 90-day extension to the PM Exam Simulator, you must meet allof the following criteria and follow the process steps below:
(1) You are a paying customer of The Premium PM Exam Simulator and you made yourpurchase before failing your exam.
(2) You did not ask for a refund on your account.
(3) You used The Premium PM Exam Simulator to prepare for your exam, and then failed yourexam.
(4) You failed your exam a maximum of two (2) times. If you fail the exam for a third (3rd) timethen you will not receive a free 90-day extension. This is because failing the exam three times
means that you have to wait for 12 months until you can retake the exam, at which time you willhave to buy a new license/extension.
You must follow these steps to request a 90-day extension to the PM Exam Simulator:
(1) Send a request email tosupport@pm-exam-simulator.comwithin 45 days of the failed examattempt. Requests received greater than 45 days after a failed attempt will not be honored.
(2) Attach a scanned version of your PMP Exam Score Report to the request email. If you do nothave a scanner then you can take a picture with your camera/phone and attach the image.
(3) In the email, please tell us the first name, last name, and email address from your simulatoraccount.
OSP will review your request, verify that you meet all the criteria and inform you of thedecision. OSP will only extend your access if you meet all the criteria and followed the processsteps. The free 90-day extension is effective immediately from the time your request is approved.
2.3.5 Product-Specific Conditions to Refund Policy
In addition to “1.9 General Refund Policy” the following product-specific conditions apply toany refund request for The PM Exam Simulator:
OSP offers a 15-day money-back guarantee for The PM Exam Simulator.
You agree that you waive any right for a refund of The PM Exam Simulator if any or all of thefollowing conditions apply to you:
For The PMP Exam Simulator:
(1) Starting and/or finishing any two (2) or more exams, or the same exam two (2)or more times. For example, taking the same exam twice would waive your rightfor a refund.
(2) Starting and/or finishing three (3) or more quizzes, or the same quiz three (3)or more times. For example, taking the same quiz three (3) times would waiveyour right for a refund.
For The CAPM Exam Simulator:
(1) Starting and/or finishing one (1) or more exams
(2) Starting and/or finishing two (2) or more quizzes, or the same quiz two (2) ormore times. For example, taking the same quiz twice would waive your right for arefund.
For The PMI-ACP Exam Simulator:
2.3.6 Requests to Delete Simulator Reports
Each exam and/or quiz taken in the PM Exam Simulator affects the student’s statistics page.Therefore, and as a general rule, OSP does not delete past reports no matter what reasons astudent indicates.
2.3.7Live Feedback™ Usage by Students
The Live Feedback™ feature of the PM Exam Simulator is a complimentary, free of charge
service that allows students to send an email inquiry about a simulator question to OSP.
Live Feedback™ is designed to give the student an easy way to address thecorrectness of theanswer, explanation, or reference of sample questions in the exam simulator.
Live Feedback™ is not intended for the student to request general clarifications, additional
information, coaching or training.
Students understand and agree to use Live Feedback™ intelligently, reasonably, and only when
absolutely necessary.
OSP Live Feedback™ agents, at their sole discretion, may opt not to respond to student
inquiries.
2.4For Product: The PM StudyCoach™
2.4.1 General Terms and Conditions Apply to The PM StudyCoach
PM StudyCoach without exception.
All terms and conditions in section 2.4 apply to both The PM StudyCoach™ as well as The PMStudyCoach™ Guidebooks, except where specifically mentioned
2.4.2 Property and Copyright of Materials
All materials provided as part of The PM StudyCoach are either the exclusive property of OSP orare being used with the express permission of the original authors or owners of this material.
You may not reproduce, distribute, or otherwise share any materials from The PM StudyCoachwithout the express consent of OSP and/or the original authors or owners of such materials. Thematerials provided are subject to all the terms and conditions of this agreement.
2.4.3 Product-Specific Conditions to Refund Policy
In addition to “1.9 General Refund Policy” the following product-specific conditions apply toany refund request for The PM StudyCoach:
●OSP offers a 30-day money-back guarantee for The PM StudyCoach.
●OSP offers a 90-day money-back guarantee for The PM StudyCoach Guidebooks.
2.4.4 Intent of Purchase
By purchasing The PM StudyCoach, you show your intent to prepare for and pass the currentversion of the Project Management Professional (PMP)® Exam for which The PM StudyCoachproduct has been developed. You understand that the Project Management Institute (PMI)updates the PMP exam on a regular, 4-year interval and that the current version of The PMStudyCoach will become immediately obsolete at the time of such a PMI exam update. It is yourresponsibility to schedule the product purchase in such a way that you have enough time to usethe product for adequate exam preparation, which is three (3) to six (6) months. Failure topurchase and use the product in this way and / or failure to pass the PMP exam before a PMIexam update does not constitute the right to a free or discounted upgrade to a new version of ThePM StudyCoach.
2.4.5 Product License and Expiration of Product License
Purchase of The PM StudyCoach does not constitute a perpetual license to the product. Purchaseof The PM StudyCoach grants you the license to access and download the current version of ThePM StudyCoach only. This license expires under the following conditions:
(1) When a new version of The PM StudyCoach is published by OSP.(2) When PMI implements a PMP exam update.
(3) When you pass the PMI exam for which The PM StudyCoach product was used.
2.4.6 No Access to Previous Versions
OSP is a PMI Registered Education Provider (R.E.P.) and as such OSP is required by PMI toensure that its PMP exam preparation training materials are based on the current version of boththe PMP Examination Content Outline as well as the current version of the PMBOK® Guide. Inaccordance with this PMI requirement, OSP deactivates all customer accounts that access suchprevious versions. OSP also physically deletes all electronic files of previous versions from itsservers. You understand and agree that OSP must do this. You, furthermore, understand andagree that OSP must decline any and all customer requests to access and download previous
product versions no matter the customer’s circumstances. In particular, you understand and agreethat you do not have the right to access and download previous versions of the product after anew version has been published no matter your individual circumstances.
2.4.7 Upgrade to Current Version of the Product
Purchase of The PM StudyCoach does not constitute a perpetual license to the product.Customers of a previous version of The PM StudyCoach do not have the right to receive a free ordiscounted upgrade to the current version of The PM StudyCoach.
The PM StudyCoach has been created to complement The PM PrepCast and the PM ExamSimulator. At their discretion, OSP may offer an upgrade option at the time PMI upgrades thePMP exam to a new version, OSP generally offers the following upgrade options to customers inline with upgrade options provided for The PM Prepcast.
(1) Customers who purchased The PM StudyCoach up to 90 days prior to the release of a newversion generally receive a free upgrade of the new version.
(2) Customers who purchased The PM StudyCoach between 91 - 180 days prior to the release ofa new version generally receive instructions on how to purchase the new version at a discount.(3) Customers who purchased The PM StudyCoach 181 or more days prior to the release of anew version do not receive any type of upgrade and must pay full price for the new version.
Upgrade options are at the sole discretion of OSP and are published on The PM PrepCast websiteat the time of a PMI exam upgrade.
2.5For Product: The PMP Exam Formula Study Guide™ (“The PM Formulas™”)
2.5.1 General Terms and Conditions Apply to The PM Formulas
PM Formulas without exception.
2.6For Product: The PDU Podcast™
2.6.1 General Terms and Conditions Apply to The PDU Podcast
PDU Podcast without exception.
2.6.2 Requesting a Refund Leads to Cancellation of Subscription
Asking for a refund means that The PDU Podcast does not meet your needs. You wish toterminate your subscription and have your money returned. You cannot ask for a refund only forspecific webinars.
2.6.3 OSP Processes only Full Refunds
Asking for a refund is “all or nothing”. You can only ask for a full refundof your latestsubscription payment for the PDU Podcast. We do not process partial refunds:
(1) If you are a yearly subscriber, we will refund your full yearly subscription payment.
(2) If you are a monthly subscriber, we will refund all your monthly subscription payments infull.
2.6.4 Account and Access to all Webinars will be Closed
As part of the refund process OSP will deactivate your account. You will no longer be able todownload any PDU Podcast Webinars. This includes webinars from previous subscription
cycles. For example: If you ask for a refund of your subscription for “Year 3”, then you will alsono longer be able to download the webinars from “Year 1” and “Year 2” using your currentaccount. If you need to download these webinars, then please do so before requesting a refund.However, OSP will work with you so that you can download them if you forget.
2.6.5 Claiming PDUs after a Refund is Unethical
You agree not claim any PDUs for any refunded Webinars. Doing so would be unethical and inviolation of The PMI Code of Ethics and Professional Conduct. OSP reserves the right tocommunicate refunds to PMI to ensure that everyone follows ethical behavior.
If you wish to still claim PDUs, then don't ask for a refund. Instead, simply cancel yoursubscription when your subscription is due for renewal. If you have a monthly subscriptioncancel before the next month and if you have a yearly subscription cancel before the next yearlycycle begins.
2.7For Product: The PM FlashCards™
2.7.1 General Terms and Conditions Apply to The PM FlashCards
PM FlashCards without exception.
2.8For Product: The PM Podcast™
2.8.1 General Terms and Conditions Apply to The PM Podcast
PM Podcast without exception.
2.9 For Product: The PMI Authorized PMP Exam Prep Course
2.9.1 General Terms and Conditions Apply to The PMI Authorized PMP Exam Prep
Course
PMI Authorized PMP Exam Prep Course without exception.
2.9.2 PMI Policies regarding The PMI Authorized PMP Exam Prep Course
PMI has imposed the following two policies on all PMI authorized courses:
● All PMP prep courses are “Guaranteed to run”. This means that the training organizationis not permitted to cancel a class once it is scheduled. Therefore, we require that ourstudents give us at least 8days’ noticeif they need to cancel so that we can refill theirseat.
● A second PMI policy states that certificates of attendance may only be issued to thosestudents who attended the complete course. Due to this PMI requirement, we are unable
to issue a refund or certificate to anyone who does not attend the full course.These two PMI policies make it necessary for us to strictly implement the following OSPpolicies around refunds:
2.9.3 Refunds
● Per PMI policy, access keys (to obtain the PMI courseware) are non-refundable. Due tothis PMI policy, we are unable to issue a refund for an access key once it has been issuedto you, regardless of whether or not it has been activated.
● A full refund (less the cost of the PMI access key, if applicable) will be issued forcancellations 8 days or more prior to the first day of the course.
● A 50% refund (less the cost of the PMI access key, if applicable) will be issued forcancellations 1–7 days prior to the first day of the course.
●No refunds will be issued for cancellations beginning on the first day of the course.
●No refunds and no certificate of attendance will be issued to students who miss more than
1 day (or a total of 8 hours) of the live class.
2.9.4 Repeats
You may repeat a course one time if you fail the PMP exam. Once your request has beensubmitted and approved, OSP will extend your simulator access for an additional 90 days. Torepeat a course, the following conditions apply:
• You must have met the attendance requirement, taken all practice exams in the PMPSimulator, and watched the on-demand video PrepCast.
• You must provide proof from PMI that you have attempted the exam by providing ascanned version of the PMP Exam Score Report.
•You must have taken the PMP exam within 90 days of the live course.
• You can retake a course of equal or lesser value. No refunds will be given if the course isof lesser value.
•Class re-enrollment must take place within six (6) months of the failed exam attempt.
•After six (6) months, you will need to re-register and pay for the course again.
2.9.5 Transfers
We do not impose any penalty for the first transfer to another live course, as long as we arenotified via email before the end of the registration period for the requested course.
For the first transfer, which is free of charge:
• If the transfer is to a more expensive class, then the price difference must be paid beforethe class begins.
• If the transfer is to a less expensive class, then a refund for the difference will be issuedafter the class has started.
All additional class transfers incur a$150transfer fee.
• If the transfer is to a more expensive class, then the transfer fee plus the price differencemust be paid before the class begins.
• If the transfer is to a less expensive class, then the transfer fee minus the refund will bedue before the class begins.
2.9.6 Classroom Behavior
●Students must respect the instructional setting as a place for civil, courteous discourse.
No profanity or rude, disruptive, abusive, or offensive speech should be allowed in the
classroom at any point or time. Instructors will take appropriate steps to remove a studentfrom class who disrupts the educational process because of discourteous, threatening,harassing, or other aggressive behavior.
● Students are expected to arrive for class at the scheduled times, to come prepared for allclass sessions, and to stay for the duration of the session.
●Students are expected to follow any established “ground rules” forclass. If a studentrepeatedly violates those established ground rules despite warnings from the instructor,the student may be removed from class.
2.10 For Product: Virtual, Live Coaching Exam Prep Courses
Note that this section does NOT apply for PMI Authorized PMP Exam Prep Courses. This is forall other exam prep only.
2.10.1 General Terms and Conditions Apply to Virtual, Live Exam Prep Courses
All terms and conditions stated in section “1 General Terms and Conditions” also apply to
Virtual, Live Coaching Exam Prep Courses without exception.
2.10.2 Refunds
Due to limited seating, we ask that you cancel at least 8 days before a scheduled course. Thisgives us the opportunity to fill the course. If you cancel 8 days or more before the course starts,we will refund you 100% of your course fees. If you cancel in the week before the course starts,we will refund you 90% of your course fees. If you cancel once the course has begun, we willrefund you as follows:
●Cancel after Session 1: 50% refund
●Cancel after Session 2: 25% refund
●Cancel after Session 3: No refund
● If you cancel any time after taking The Final Exam to print your certificate for contacthours: No Refund.
● If you cancel anytime but have taken more than the number of exams/quizzes specifiedfor the exam simulator in section 2.3.5 above: Appropriate refund minus the regular priceof the exam simulator.
After you cancel, you will no longer be able to join the online sessions and your access to theLearning Management System for the Training Course, Simulator, Formulas Guide, StudyCoachWorkbooks, and supplemental materials will be revoked.
3CopyrightandDisclaimer
Published by:
OSP International LLC
8502 E Chapman Ave, Suite 349
USA - Orange CA 92869
Email:info@osp-international.com
Internet:www.osp-international.com
OSP International LLC has been reviewed and approved as a provider of project managementtraining by the Project Management Institute (PMI)®. As a PMI Registered Education Provider(R.E.P.), OSP International LLC has agreed to abide by PMI established quality assurancecriteria.
Copyright © 2005 - 2020 OSP International LLC. All rights reserved.
The PM PrepCast, The Agile PrepCast, The PM FlashCards, The PM Exam Simulator, The PMStudyCoach, The PM Podcast, The Project Management Podcast, and The PDU Podcast aretrademarks of OSP International LLC.
PMI, PMP, CAPM, PgMP, PMI-ACP, PMI-SP, PMI-RMP and PMBOK are trademarks of theProject Management Institute, Inc. PMI has not endorsed and did not participate in thedevelopment of this publication. PMI does not sponsor this publication document and makes nowarranty, guarantee or representation, expressed or implied as to the accuracy or content.Reproduction or translation of any part of this work without the permission of the Publisher isagainst the law. No part of this work may be reproduced or transmitted in any form or by anymeans, electronic, manual photocopying, recording, or by any information storage or retrievalsystem, without prior written permission by the Publisher.
OSP International LLC Privacy Notice
1. Introduction
We, at OSP International LLC ("OSP", "we", "us", or "our") take data protection seriously. Yourprivacy is important to us. We adhere to legal and regulatory requirements around data privacyin jurisdictions where we operate. The use of OSP Internet pages, as well as its products andservices, is not possible without the provision of some personal data. Therefore, if you wish to
use certain services via our website, processing of your personal data could become necessary.We are strongly committed to protecting the privacy of your personal data. We encourage you toread this Privacy Notice carefully. Please contact us with any questions or concerns about ourprivacy practices.
2. Overview
On OSP websites, you can buy products, access our exam resources, and subscribe to our
e-newsletters. This Notice outlines our practices to help you make decisions about the personaldata you provide anywhere on our websites.
● We use secure hosting accounts and other security measures to protect our databaseand any data provided.
● Any email newsletter that you receive from us will contain the option to unsubscribe atthe bottom of the email. You can unsubscribe at any time.
● When you order a product, the data you provide will only be transferred to third parties ifit is necessary to complete and deliver the order. This data sharing is described in thededicated section of this Notice.
● Non-identifying data may be used to improve the site or be shared with advertisers. Forinstance, data that is collected regarding traffic to the site or specific pages may beshared, but this will never include any identifying details.
● OSP also collects and records identifying and non-identifying data about website visitorbehavior. This data is used to enhance user experience.
By means of this Privacy Notice, we want to explain what personal data we collect about you,how we process the data, and your rights as the owner of your data.
3. Definitions
The following are the definitions used in this Privacy Notice:
● Consent - your permission for us to process your personal data
● Data Controller - a person or an organization that determines the purposes for whichpersonal data is processed
● Data Processor - a person or an organization which processes personal data on behalfof the Data Controller
● Data Subject – an individual whose personal data are processed
● Personal Data - any information that can be used to identify a living individual
● Processing - any operation or set of operations which is performed on personal data
4. Purposes for Processing Personal Data
We collect personal data to:
● Tell individuals about our products and services based on expressed interest
● Personalize content delivered through our websites
● Communicate marketing and events information
● Setup and administer user accounts
● Carry out polls and surveys
● Conduct internal research and development
● Comply with our legal obligations
● Meet internal audit requirements
● Maintain our own accounts and records
● Track and pay commission to affiliates
We collect data relating to the above purposes from the following sources:
● The Data Subject personally, e.g. from data typed into forms
● The Data Subject indirectly, e.g. data collected when you browse our site, such as aunique, identifying Internet Protocol (IP) address
● Google, LinkedIn, Facebook to advertise our products to you
The data we collect and process relating to the above purposes may include:
● Personal details, such as first name, last name, email address
● Goods and services provided
● Financial details
● Education details
● Employment details
● Business activities
● Web pages visited on our websites
● IP Address
● Training progress in our learning management system
● Exam results in the exam simulator
We process personal data about our:
● Customers
● Prospects
5. Sharing of Personal Data
To provide, secure, promote, support, and improve our products and services, we sometimesneed to share your personal data with our trusted third parties. These third parties include
service providers, consultants, and independent contractors. They may access your informationonly to perform tasks on our behalf in compliance with our privacy policy. These trusted thirdparties may provide us with the following services:
● Backup
● Storage
● Analytics
● Surveying
● Web caching
● Customer support
● Firewall protection
● Collaboration tools
● Payment processing
● Marketing and advertising
● Administration of certification exams
● Customer relationship management
● Distribution of marketing materials and newsletters
● Development, maintenance, and support of our systems and tools
When we share your information with third parties, we require them to uphold the same dataprotection standards that we at OSP use.
OSP may decide to sell, buy, merge, or otherwise reorganize its business. If that occurs, you willbe notified via email or a prominent notice on our website of any ownership change and anychanges in the use of your personal data. These types of transactions may involve the
disclosure of personal data to prospective or actual buyers. We seek appropriate protection forpersonal data in these types of transactions.
In addition to the situations described above, we may use and disclose visitor information inspecial instances when we have reason to believe disclosing this information is necessary toinvestigate, identify, contact, or bring legal action against someone who may be causing injuryto or interfering with our rights or property or the rights or property of OSP, other website
visitors, or anyone else. We may disclose visitor information when subpoenaed, for governmentinvestigations, and when we otherwise believe in good faith that the law requires it.
6. Legal Basis for Processing
The following list describes our legal basis for the processing of personal data:
● Processing is necessary for the performance of a contract to which the Data Subject is aparty or to take steps at the request of the Data Subject prior to entering into a contract.
● Processing is necessary for the purposes of the legitimate interests pursued by OSP orby a third party.
● The Data Subject has given consent to the processing of his or her personal data.
7. Children
We do not market our products and services to individuals under the age of 18 (“Children”). Ifyou are a parent or guardian, and you are aware that a child has provided us with personaldata, please contact us so that we may provide you with the information and remove it from oursystem(s).
8. Security of Processing
As the Controller, OSP has implemented technical and organizational measures to ensurepersonal data processed remains secure. The measures include:
● Protecting the data against accidental loss
● Preventing unauthorized access, use, destruction, or disclosure
● Ensuring business continuity and disaster recovery
● Restricting access to personal information
● Conducting privacy impact assessments
● Training staff and contractors on data security
● Managing third party risks through use of contracts and security reviews
9. Data Breach
We take steps to properly secure your data. If we suspect a data breach, we will promptlyengage a data forensics specialist. The specialist will determine if a breach occurred and whatdata, if any, has been compromised. In the event of a personal data security breach, thesupervisory authority and/or you will be notified.
10. Transfers
The information you provide to us may be transferred to and stored in countries outside of theone where you reside or your economic area, such as the European Economic Area. The mostcommon reason that we may transfer your data is that we have our website host in a differentcountry or area from your location. Staff operating outside your country or region of residencemay also process your personal information. Processing of your data in this way is likely tooccur when we use a supplier. For example, the United States is home to our paymentprocessing provider, and so all user data is transferred to the US for processing.
If we transfer or store your data outside your country or area in which you reside, we will takesteps towards ensuring that your data is protected, both in transit as well as when it is storedand processed.
11. Data Retention, Statistics, and Cookies
The criteria used to determine the retention period of personal data is the respective statutoryretention period within the local jurisdiction. After the expiration of that period, personal datashall be securely deleted if it is no longer necessary for the fulfillment of the contract, theinitiation of a contract, or in relation to other legal proceedings.
To provide our services to you and gather statistical information regarding the use of ourwebsite to our advertisers, we may collect information about your computer. Such informationwill not identify you personally – it is statistical data about our visitors and their use of our site.This statistical data does not identify any personal details whatsoever.
We may gather information about your general Internet use by using a cookie file. Where used,these cookies are downloaded to your computer automatically. Cookies are stored on the harddrive of your computer. They help us improve our website and the service that we provide toyou. All web browsers can decline cookies. You may configure your web browser to decline thecookies.
Please note that should you choose to decline cookies, you may be unable to access parts ofour website. Our advertisers may also use cookies, over which we have no control. Suchcookies (if used) would be downloaded once you click on advertisements on our website.
12. Your Data Rights
As a Data Subject, you have rights that you can ascertain at any time at no cost. You canrequest us to provide you with the data that we have collected about you. If you think the data isincorrect, you can request to have the data corrected or supplemented. You have the right torequest the copy of your data in machine-readable format. You have the right to withdraw yourconsent. You have the right to be “forgotten”. This means that you can ask us to delete allpersonal data that we collected about you, unless the law prohibits us from doing so. You havethe right to be notified of a data breach if that breach exposes your personal data. If such a databreach happens, we will notify authorities about that. If you think that processing of yourpersonal data breaks the law, you have the right to lodge a complaint with a supervisoryauthority.
13. Your Contractual Obligation to Provide the Personal Data andthe Possible Consequences of Failure to Provide Such Data
The provision of personal data is partly required by law (e.g. tax regulations) or can also resultfrom contractual provisions (e.g. information on the contractual partner). To conclude a contract,for example when you buy a service or product from us, it may sometimes be necessary that
you provide us with your personal data. If you do not provide us with your personal data, wemay be unable to conclude the contract with you.
14. Use of Our Forum
When posting on our forum:
● You agree to follow the Project Management Institute (PMI)®Code of Ethics andProfessional Conduct. We take copyright violations very seriously. Any copyrightedmaterials will be removed, and the posters account will be deactivated.
● You must use your real name (first and last) and your real email address. Your emailaddress will not be displayed. Your email address is needed to verify your identity and tonotify you about replies to your post.
● Posts must be appropriate to the topic of the forum / forum category.
● If you are posting a sample exam question, include information about where you foundthis sample question.
● Our forum is a business website. Please treat other users like you would treat yourcolleagues at work.
● If you are including links in your forum post, then disclose any affiliation to the links youinclude. Examples:
oI work for company X and this link is to our own product.
oI am an affiliate of this product and will earn a commission.
oI bought this product myself and really liked it.Forum posts that do not follow these guidelines will be deleted.
By submitting your post to our forum, you give OSP International LLC permission to republishyour text (using proper author attribution) through articles, videos, other websites, blogs,newsletters, eBooks, print publications, Twitter, Xing, LinkedIn, Instagram, and Facebook. Ourgoal is to give each forum post as much visibility as possible because we feel that theinformation you post in our forum should be shared with everyone out there who is preparing fora PMI® exam. By providing your personal data in the forum, you understand that your post,including any personal data you choose to share publicly (e.g. your name, avatar image, phonenumber, email address, or other) is indexed by search engines, such as Google, and becomespublicly available to everybody even without us republishing it. If later, you want to remove yourpersonal data from our forum, you can ask us to edit, anonymize or delete your post. Pleasenote that public information taken from our forum by public and unaffiliated services (e.g.
Google, or other search engines) may continue to display your previously submitted information,including private data, even though we updated such information in our forum.
15. Automatic Decision-Making and Profiling
We do not use automatic decision-making or profiling.
16. General
We may transfer our rights under this Privacy Notice where we reasonably believe your rightswill not be affected.
If any court or competent authority finds that a provision of this Privacy Notice (or part of anyprovision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extentrequired, be deemed to be deleted. However, the validity and enforceability of the otherprovisions of the Privacy Notice will not be affected.
Unless otherwise agreed, no delay, act or omissions by a party in exercising any right or remedywill be deemed a waiver of that, or any other, right or remedy.
17. Changes to This Notice
This Notice was last updated on May-1-2020. We may change this Notice by updating this pageto reflect changes in the law or our privacy practices. However, we will not use your personaldata in any new ways without your consent and we will inform you when material changes aremade to this Notice.
18. How to Contact Us
We welcome any queries, comments or requests you may have regarding this Privacy Notice.Please do not hesitate to contact us at:
Orange, CA, 92869, USAPhone: +1-714-710-9091
Email:support@pm-prepcast.com
Website:www.project-management-prepcast.com
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